WhatsaffLegal

Terms of Service

Last updated: 2 November 2026

These Terms govern your access to and use of Whatsaff, a WhatsApp marketing, automation and customer-communication platform (the "Service") operated by AWstreams DMCC, Dubai, United Arab Emirates ("we", "us"). By creating an account or using the Service you agree to these Terms.

1. Accounts

You must be at least 18 and authorised to bind your business. You are responsible for your credentials and for all activity under your account.

2. The Service

Whatsaff lets you send, automate and manage business messaging over the WhatsApp Business Platform, with connected Instagram and Facebook messaging. Your use must comply with Meta's WhatsApp Business Messaging Policy, WhatsApp Business Terms of Service and Meta Platform Terms, which Meta may change.

3. Acceptable use

  • No unsolicited messages or spam; you must hold a valid opt-in before you message a person.
  • No unlawful, fraudulent, defamatory or infringing content.
  • No attempts to bypass WhatsApp rate limits, quality ratings or opt-in rules.
  • No reverse-engineering, reselling or sublicensing the Service without our written permission.

We may suspend accounts that breach this section. Restrictions Meta applies to your account because of your use are your responsibility.

4. Fees

Paid plans are billed in advance, monthly or yearly, as shown at checkout; prices include applicable tax. Refunds follow our Refund Policy. We give existing subscribers at least 30 days' notice of price changes. WhatsApp conversation fees charged by Meta are passed through at cost.

5. Your data

You own your content, templates and customer data and grant us a limited licence to process it only to provide the Service. Our Privacy Policy, Meta Platform Data Use page and Data Deletion Instructions form part of these Terms.

6. Third-party platforms

The Service depends on WhatsApp, Meta, Instagram, Facebook and other third parties. We are not responsible for their availability, policies or decisions, including account restrictions issued by Meta.

7. Intellectual property

The Whatsaff name, logo and software belong to AWstreams DMCC and its licensors.

8. Liability

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, including lost profits, data or business. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.

9. Termination

You may cancel or delete your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or conduct that puts the Service or our standing on the WhatsApp Business Platform at risk.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, unless mandatory consumer law where you live says otherwise.

11. Changes and contact

We will post changes here and notify account holders of material changes. Questions: info@awstreams.com.